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2025 Pass-Sure C-C4H56I-34 New Dumps Ppt | C-C4H56I-34 100% Free Valid Exam Question

2025 Pass-Sure C-C4H56I-34 New Dumps Ppt | C-C4H56I-34 100% Free Valid Exam Question

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which services can be added to a business role? Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Installed base
  • C. Measurements
  • D. Warranty

Answer: B,D


NEW QUESTION # 22
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

  • A. Case type
  • B. Installed base
  • C. Status
  • D. Subject

Answer: A,D

Explanation:
When creating a case, mandatory attributes include:
* Case type (D): Defines the process, fields, and workflows for the case.
* Subject (C): A brief description of the case's purpose.
* Status (B) is typically auto-populated (e.g., "Open") but can be configured as mandatory.
* Installed base (A) is optional unless tied to specific service scenarios.
References:
* SAP Help Portal: Case Management Configuration
* SAP Documentation: Mandatory Case Attributes


NEW QUESTION # 23
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

  • A. Registered products
  • B. Tasks
  • C. Cases
  • D. Phone calls

Answer: B,C

Explanation:
Service catalogs use categories to classify and organize service-related objects.
* Cases (A) are categorized to define their purpose (e.g., "Technical Support," "Billing Inquiry").
* Tasks (D) use categories to specify the nature of the activity (e.g., "Follow-up," "Approval").
* Phone calls (B) and registered products (C) do not utilize service catalog categories. Phone calls are tracked as interactions, while registered products are linked to customer assets.
References:
* SAP Help Portal: Service Catalogs and Categories
* SAP Documentation: Configuring Categories for Cases and Tasks


NEW QUESTION # 24
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Assign products to existing accounts.
  • B. Create installed bases.
  • C. Use a mashup to execute transactions in other SAP solutions.
  • D. Create accounts and contacts.

Answer: B,C


NEW QUESTION # 25
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Create installed bases.
  • B. Assign products to existing accounts.
  • C. Use a mashup to execute transactions in other SAP solutions.
  • D. Create accounts and contacts.

Answer: C,D

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, you can do the following things with Agent Desktop in SAP Service Cloud Version 2:
Create accounts and contacts. Agent Desktop allows you to create and maintain master data for accounts and contacts, which are essential for managing customer relationships and service requests. You can also view and edit the account hierarchy, the contact roles, and the communication preferences of the accounts and contacts.
Use a mashup to execute transactions in other SAP solutions. Agent Desktop enables you to integrate with other SAP solutions, such as SAP S/4HANA Service, SAP Field Service Management, or SAP Marketing Cloud, by using mashups. Mashups are web pages that are embedded in the Agent Desktop and can pass input parameters from the service objects, such as cases, tickets, or registered products, to the external solutions. You can use mashups to perform actions in the external solutions, such as creating a service order, scheduling a service appointment, or launching a marketing campaign, without leaving the Agent Desktop.
The other options are not correct because:
Creating installed bases is not possible with Agent Desktop in SAP Service Cloud Version 2. Installed bases are collections of products that are installed at a customer site and require service or maintenance.
Installed bases are created and managed in the Installed Base work center, which is not part of the Agent Desktop.
Assigning products to existing accounts is not possible with Agent Desktop in SAP Service Cloud Version 2. Products are items that are sold or serviced by your company, and they can be assigned to accounts or contacts as attributes. Products are assigned and maintained in the Products work center, which is not part of the Agent Desktop. References = Introducing Agent Desktop in SAP Service Cloud Version 2, Using Agent Desktop with SAP Service Cloud, Description SAP Service Cloud Version 2 Feature Scope, Agent Console Add-On for SAP Service Cloud Agent Desktop in SAP Service Cloud Version 2 is a versatile tool that enables service agents to perform a variety of tasks efficiently. Among its capabilities, creating accounts and contacts directly from the interface stands out as a fundamental feature, allowing agents to manage customer information seamlessly.
Additionally, the Agent Desktop supports the use of mashups, which are integrations with external applications or web content. These mashups enable agents to execute transactions or access data in other SAP solutions without leaving the Agent Desktop environment, thereby enhancing productivity and providing a unified user experience


NEW QUESTION # 26
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